Privacy Policy
Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and purchase from our webshop.
We operate an online store based in Hungary and deliver products to customers within the European Union only.
We process personal data in accordance with:
- Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
- Applicable Hungarian data protection legislation
We are committed to protecting your personal information and ensuring transparent and lawful processing.
What Personal Data We Collect
When you place an order through our webshop, we collect the information necessary to process and complete your purchase.
This may include:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order details and purchase history
- Payment information (processed securely through third-party payment providers)
- Communication history with customer support
When you browse our website, we may automatically collect technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage information
- Cookie and similar technology information
How We Use Your Personal Data
We use your personal data for the following purposes:
Order processing and fulfilment
We process your information to:
- Accept and manage orders
- Process payments
- Arrange delivery within the European Union
- Send order confirmations and updates
- Handle returns, refunds, and customer requests
Customer support
We use your information to respond to questions, requests, complaints, and service enquiries.
Website operation and security
We use technical information to:
- Maintain website functionality
- Prevent fraud and misuse
- Protect our webshop and customers
- Improve website performance
Legal obligations
We may process and retain information where required by Hungarian law, including accounting, taxation, and consumer protection requirements.
Legal Basis for Processing
Under the GDPR, we process your personal data based on the following legal grounds:
Contract performance
Processing is necessary to fulfil your order and provide purchased products.
Legal obligations
Processing is required to comply with applicable laws and regulations.
Legitimate interests
We may process information for purposes such as:
- Website security
- Fraud prevention
- Improving our services
- Managing customer relationships
Consent
Where required, we request your consent before processing personal data for optional purposes such as marketing communications or non-essential cookies.
Marketing Communications
With your consent, we may send you emails regarding:
- New products
- Promotions
- Special offers
- Updates about our webshop
You can withdraw your marketing consent at any time by:
- Clicking the unsubscribe link in marketing emails, or
- Contacting us at:
info@vntgsociety.com
Withdrawal of consent does not affect previous lawful processing.
Sharing Your Personal Data
We only share your personal data when necessary to operate our webshop and provide our services.
Your information may be shared with trusted service providers, including:
- Payment providers
- Courier and delivery companies
- Hosting providers
- Website maintenance providers
- Email service providers
- Accounting and legal service providers
These providers only receive information necessary to perform their services.
We do not sell, rent, or trade your personal data.
WooCommerce and Website Services
Our webshop operates using WooCommerce and related website technologies.
WooCommerce may process information necessary for:
- Managing customer accounts (if enabled)
- Processing orders
- Maintaining shopping cart functionality
- Managing checkout processes
- Storing order information
The information processed depends on the features enabled on our webshop.
Payment Services
Payments are processed securely through third-party payment providers.
We do not store complete payment card details on our servers.
Payment providers process your information according to their own privacy policies and security standards.
Delivery Services
To deliver your orders, we share necessary information with courier and logistics providers.
This information may include:
- Recipient name
- Delivery address
- Email address
- Telephone number
- Order reference information
Delivery providers process this information only for the purpose of completing delivery.
Cookies
Our webshop uses cookies and similar technologies to ensure proper website operation, improve user experience, analyse website traffic, and maintain security.
Cookies may be used for:
Essential cookies
Required for webshop functionality, including:
- Shopping cart operation
- Checkout functionality
- Website security
- Session management
Functional cookies
Used to remember preferences and improve website usability.
Analytics cookies
Used to understand website visits and improve our services.
Marketing cookies
Used only with your consent for advertising and marketing purposes.
You can manage cookie preferences through your browser settings or our cookie consent system where available.
Disabling essential cookies may prevent certain webshop functions from working correctly.
Data Retention
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Order and financial information may be retained for the period required by Hungarian accounting and tax laws.
Customer support communications are retained only as long as necessary to resolve requests and maintain service records.
Marketing information is retained until you withdraw your consent.
International Data Transfers
Some service providers used by our webshop may process data outside Hungary or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place according to GDPR requirements.
Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of your personal data
- Right to restrict processing
- Right to object to certain processing
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, contact:
Email: info@vntgsociety.com
We will respond within the timeframe required by applicable law.
Age Requirement
By using this webshop, you confirm that you are legally capable of entering into a purchase agreement under the laws applicable in your country.
We do not knowingly collect personal data from individuals who are not legally permitted to use our services.
Links to Other Websites
Our webshop may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
Security
We take appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Our website uses appropriate security measures, including encrypted connections (SSL/HTTPS) where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our services, legal requirements, or business operations.
The updated version will be published on this page with the revised date.
Complaints and Contact Information
If you have questions, concerns, or complaints regarding the processing of your personal data, please contact:
Email: info@vntgsociety.com
If you are not satisfied with our response, you have the right to submit a complaint to the relevant supervisory authority.
In Hungary, the supervisory authority is: